Shipping policy

Last updated: August 2026

1. Order Processing

Orders are typically processed and dispatched within 1–2 business days after payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that orders placed during weekends, public holidays or particularly busy periods may require additional processing time.

2. UK Delivery Timeframes

Once dispatched, orders to the United Kingdom typically arrive within 6-14 business days.

Delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery times can occasionally vary due to the carrier, destination, public holidays, unusually high demand or circumstances outside our reasonable control.

We will always aim to get your order to you as quickly as possible.

3. Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Where free delivery is offered, this will also be shown at checkout.

4. Order Tracking

Once tracking information becomes available, you will receive a confirmation email containing your tracking number or a link to track your shipment.

Please allow up to 5 business days after dispatch for tracking information to begin updating, as there can sometimes be a delay between an order being dispatched and the carrier's first tracking scan.

If your tracking information has not updated after 7 business days, please contact us and we will look into it for you.

5. Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will investigate the shipment using the available tracking information and contact the relevant delivery provider or fulfilment partner where necessary.

If an order is confirmed as lost or you are otherwise entitled to a remedy, we will offer an appropriate replacement or refund in accordance with our Refund & Returns Policy and your legal rights.

6. Incorrect Delivery Addresses

Please check that your delivery information is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will try to update the address if the order has not yet been processed or dispatched.

Once an order has been dispatched, we may be unable to change its delivery address.

If an order cannot be delivered because incorrect or incomplete delivery information was provided, please contact us so we can review the available options.

7. Multiple Items in One Order

If you purchase multiple products, your order may occasionally be sent in separate packages.

This means individual items may arrive at slightly different times and you may receive more than one tracking number.

There is no need to worry if one part of your order arrives before another. You can use the tracking information provided to follow each shipment.

8. Delivery Issues

If tracking shows your order as delivered but you cannot locate it, please check around your property and with other members of your household or neighbours who may have accepted the delivery.

If you are still unable to locate your parcel, please contact us and we will investigate the delivery.

9. International Shipping

Kavero Home currently primarily serves customers in the United Kingdom.

If international delivery is made available to your destination, the available shipping options and any applicable charges will be displayed at checkout.

International orders may be subject to local customs duties, taxes or import charges depending on the destination. Where applicable, these charges may be the responsibility of the recipient unless otherwise stated at checkout.