Terms of service

Last updated: August 2026

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, please do not use our website or services.

Nothing in these Terms affects any rights you may have under applicable consumer law.

2. About Us

Kavero Home is an online home and décor retailer serving customers primarily within the United Kingdom.

For questions regarding these Terms, please contact us using the details provided in the Contact section below.

3. Products & Orders

3a. All products are subject to availability. We may change or discontinue products where appropriate.

3b. We make reasonable efforts to ensure product descriptions, specifications, measurements and images are accurate.

Colours and appearance may vary slightly depending on lighting, photography and your device or display settings.

3c. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, obvious pricing errors or product unavailability.

If we cancel an order after payment has been taken, you will receive an appropriate refund.

3d. When you place an order, you are making an offer to purchase the products in your order. We will provide confirmation of your order electronically.

4. Pricing & Payment

4a. Prices displayed on our UK store are shown in GBP (£) unless otherwise stated.

4b. Available payment methods are displayed at checkout and may change from time to time.

4c. By submitting payment information, you confirm that you are authorised to use the selected payment method.

4d. We make reasonable efforts to ensure our prices are accurate. If an obvious pricing error occurs, we may contact you before fulfilling the order or cancel the affected order and provide an appropriate refund.

4e. Prices and promotions may change from time to time. Changes will not affect orders that have already been completed except where permitted by law.

5. Shipping & Delivery

5a. Available delivery options and any applicable shipping charges will be displayed at checkout.

5b. Estimated delivery times are provided for guidance. While we aim to deliver orders within the stated timeframe, delays can occasionally occur.

5c. Please provide complete and accurate delivery information when placing your order.

If you discover an error in your delivery information, contact us as soon as possible. We will try to correct it before dispatch where possible.

5d. Further information about processing, tracking, delivery and delayed orders can be found in our Shipping Policy.

6. Cancellations, Returns & Refunds

Your cancellation, return and refund rights are explained in our Refund & Returns Policy, which forms part of these Terms.

For eligible change-of-mind cancellations, customers should contact us within the applicable cancellation period and follow the return instructions we provide.

Products should not be returned without first contacting Kavero Home for the appropriate instructions.

Different procedures may apply where an item is faulty, damaged, incorrect or not as described.

Nothing in these Terms or our Refund & Returns Policy limits your rights under applicable UK consumer law.

7. Intellectual Property

7a. Unless otherwise stated, the content made available through this website, including our branding, logos, original text, graphics and website design, belongs to Kavero Home or is used by us with appropriate permission or licence.

7b. You may use our website for your own personal, non-commercial shopping purposes.

You may not reproduce, distribute, commercially exploit or otherwise use protected Kavero Home content without our permission except where permitted by law.

8. Acceptable Use

When using our website, you agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorised access to the website, accounts or related systems.
Knowingly introduce viruses, malicious software or other harmful material.
Submit deliberately false, misleading or fraudulent information.
Interfere with the normal operation or security of the website.
Use automated systems to misuse or disrupt our services.

9. Website Availability

We aim to keep our website accurate, secure and available, but we cannot guarantee that it will always operate without interruption or technical errors.

We may temporarily suspend or restrict access to parts of the website for maintenance, security, updates or other operational reasons.

Nothing in this section affects your rights relating to products you have purchased from us.

10. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by consumers using products for purposes unrelated to their normal personal or household use, except where the law provides otherwise.

Your statutory rights are not affected.

11. Third-Party Services & Links

Our website may contain links to or integrate services provided by third parties, including payment providers, delivery services and other technology providers.

Third-party websites and services may operate under their own terms and privacy policies.

We are not responsible for the content of third-party websites that we do not control.

12. Privacy

Our Privacy Policy explains how we collect, use and protect personal information when you use our website or purchase from us.

Please review our Privacy Policy for further information.

13. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to our services, business operations or applicable law.

The latest version will be published on this page with the updated date.

Changes will not retrospectively remove rights you already have in relation to an existing order.

14. Governing Law

These Terms are governed by the applicable laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to where you live.

Nothing in this section removes any mandatory legal protections available to you.